Returns Management
From warehousing to distribution, we handle your entire supply chain so you can focus on growth. Trusted by New Zealand’s leading eCommerce brands.
Clean Reverse Logistics. No Headaches.
Returns are a fact of retail life. How you handle them makes the difference between recovering value from sellable stock and writing it off. Without a clean returns process, damaged goods pile up, credits go unclaimed, and your live inventory count becomes unreliable.
We process every return through a defined inspection workflow. Each item is received, assessed against your criteria, and categorised as sellable, damaged, or return-to-supplier. Sellable stock is repackaged and returned to your available inventory. You receive a report on every return batch processed.
Returns That Recover Value
Every return is received, inspected, and actioned within 1 to 2 business days.
Returns Inspection
Every returned item is physically inspected against your defined criteria and categorised as sellable, damaged, or return-to-supplier.
Restocking
Sellable returns are cleaned, repackaged if required, and returned to your available inventory with a full movement record in your portal.
Returns Reporting
Detailed returns reports covering volume received, condition breakdown, and processing outcomes for every return batch.
Let's Talk About Your Returns Process
Your warehousing and fulfilment requirements are unique. We would love to hear about them.
At Store Rite, We Are Experienced and Reliable Professionals for Returns Management
01 Defined Returns Criteria
Before we begin processing your returns, we work with you to document your returns policy in detail. What counts as sellable? What gets returned to your supplier? What should be disposed of? We follow your criteria consistently on every return so that your inventory data stays clean and your credit decisions are based on accurate information.
02 Fast Processing Turnaround
Standard returns are processed within 1 to 2 business days of receipt at our facility. We flag high-priority returns, such as high-value items or goods needed to fill back-orders, on the same day they arrive. You get a notification when the inspection is complete and your inventory is updated immediately.
03 Returns Condition Reporting
Every return batch generates a condition report that shows the quantity received, the outcome per item (sellable, damaged, return-to-supplier, disposed), and any photographic evidence for insurance or supplier dispute claims. You can access this report through your customer portal.
04 Restocking and Repackaging
Items that pass inspection and are returned to sellable status are repackaged to your standard before they go back into your available inventory. If an item requires cleaning, minor repair, or replacement packaging, we flag it and apply the appropriate handling. You set the standard and we maintain it.
05 Integration With Your Inventory
Every returned item that is restocked or written off is reflected immediately in your customer portal inventory count. There is no delay between our warehouse processing the return and your stock count updating. This means your fulfilment team is never accidentally selling stock that is sitting in a returns queue.
Frequently Asked Questions
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How do you handle returned items?
Every return is received, inspected against your policy criteria, and categorised as sellable, damaged, or return-to-supplier. Sellable stock is repackaged and returned to available inventory. You receive a condition report on every batch.
How quickly are returns processed?
Standard returns are processed within 1 to 2 business days of arrival at our facility. High-priority returns, such as high-value items or goods needed for back-orders, are flagged on the same day they arrive.
Can you manage customer-facing returns portals?
We process the physical returns once they arrive at our facility and update your inventory immediately. For customer-facing returns portals and pre-paid return labels, we can recommend integration partners who connect directly with our WMS.